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FOCUS CUSTOMER INFORMATION SYSTEM

Do you want to improve the flow and customer satisfaction at your station, without sacrificing recognisability and without modifying your existing infrastructure? Then opt for the Bever Innovations intelligent Focus customer information system, which allows you to easily see which pumps and fuel types are available at what time. This minimises waiting times at the dispenser and allows customers to fill up quickly, safely, and in a stress-free way.
The system is a solution that feeds dispenser or charger occupancy back to an indicator or the LED information boards above the fuel dispensers. This gives your customers instant insight into the current availability at your filling station.

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Customised customer information system

The Focus customer information system can be set up in various ways. For example, you can choose to inform customers about the ‘progress’ of people already filling up or charging. This information helps new customers choose which lane will be available first, minimising waiting times. Focus can also be used to indicate which fuels are available at which dispenser and/or which dispensers are available at all.

Thanks to a link with Bever Innovations Smart Technology, the Focus customer information system can easily be set up, monitored, and managed, both locally and remotely. This enables remote or automatic shutdown of sites in case of problems. Of course, Focus can also be linked to Bever Innovations' other Smart Tech products. This makes it possible to dim or switch off lights in dispensers that are not available or where there are problems. This not only encourages customers to choose the right dispenser, but also allows you to save significantly on your energy costs.

Increased security

Since it is clear to customers which dispenser is available first, they are likely to immediately choose the right queue. This avoids changing queues, which can lead to very dangerous situations with frustrated customers. Focus not only improves traffic flow, but also keeps your station clearer and safer.

Bever Innovations has successfully implemented these techniques for various clients. Here are some project case studies:

SHOW CHARGER AVAILABILITY + LINK BACK-OFFICE SYSTEM

Customer: Shell Recharge, EV station
Location: Fulham London, England
Project: Integration of customer’s back-office system, installation of MID Sign, LED Screen and LED Canopy Downlights.
Customer requirement: Showing EV charger availability on the LED Screen, in combination with additional dynamic content.

case study
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"On the InMo LED Screen, Shell displays dynamic content to its customers. The system is automatically updated to display the number of EV chargers available, something that was very important for Shell. The solution is very flexible and can also be used to indicate waiting times or prices, anything is possible."

Rutger van Dierendonck,
Technical Director, Bever Innovations.

DISPLAY KWH AND GNV PRICE INFORMATION + CO2 REDUCTION

Client: Karrgreen, Multi-Fuel station (GNV and EV chargers)
Location: Moréac, France
Project: Installation of LED Price Displays. Integration of onsite POS system and customer’s back-office system. 
The customer's wish: Display price information GNV and kWh. In addition, the customer also wanted to indicate the precise calculation of the CO2 emission reduction achieved through the use of alternative energy sources.

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"At the Karrgreen Moréac station, various LED Price Displays have been installed, including a specific CNG display. This LED display is locally managed via a standard POS connection, ensuring accurate CNG price information is displayed.

In addition, KarrGreen utilises Bever Smart Technology to establish an online connection to their back-office system, enabling real-time access to EV price information and the calculation of CO2 emission reduction. This data is displayed on other LED Price Displays located within the same price sign."

Jean-Michel Ludot
Sales manager France, Bever Innovations